If you have a technical issue send a picture or a video with the details of the problem to firstname.lastname@example.org
If you purchased a system directly from Chemyx: contact form here.
Phone: +1 281-277-5499
Office Hours: 8:30 a.m. – 5p.m. Mon-Fri (Central Standard Time)
10905 Cash Road
Stafford, TX 77477
If you purchased from a Chemyx distributor:
Please contact your local distributor to arrange service.
If you purchased an OEM syringe pump as part of another companies’ product:
Please contact the company from which you purchased your instrument. Chemyx does not directly support end-user OEM devices unless authorized by our direct clients. Typically, OEM devices contain IP or customizations that do not belong to Chemyx, Inc.