Contacting Chemyx for Support

If you have a technical issue send a picture or a video with the details of the problem to

If you purchased a system directly from Chemyx: contact form here.

Phone: +1 281-277-5499

Office Hours: 8:30 a.m. – 5p.m. Mon-Fri (Central Standard Time)


Mailing Address:
Chemyx, Inc.
10905 Cash Road
Stafford, TX 77477

If you purchased from a Chemyx distributor:

Please contact your local distributor to arrange service.

If you purchased an OEM syringe pump as part of another companies’ product:

Please contact the company from which you purchased your instrument.  Chemyx does not directly support end-user OEM devices unless authorized by our direct clients.  Typically, OEM devices contain IP or customizations that do not belong to Chemyx, Inc.

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